Money refund

Refund eligibility depends on cancellation timing, selected rate conditions, and whether the booking has already started. We review each case according to the active cancellation policy.

Standard Refund Cases

• Cancellation within the free-cancellation window.
• Confirmed booking but unavailable vehicle at pick-up.
• Duplicate payment or billing error confirmed by our team.

Refund Timing

• Approved refunds are sent to the original payment method.
• Bank processing usually takes 5-14 business days.
• Processing time may vary depending on your card provider.

How To Request Refund

• Send your booking number and payment reference to [email protected].
• Describe the reason and attach supporting evidence if available.
• Our team will confirm the decision and estimated payout date.